Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a trouble with your payments contour.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Attempt these suggestions to resolve the effect:

  • If this bulletin is followed by instructions for submitting additional data to us, please do then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit menu) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments heart, and try the transaction again.
  • Effort using a Google Play gift carte to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavour using the product's mobile app (if an app is bachelor).
  • If yous're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the gild again.
    • Try creating a new Google account if you don't already take one and visiting the Google Store to endeavour the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is upward to engagement. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Delight apply another form of payment."

Notation: These steps also utilise if you lot see the error message "Your payment didn't go through. Please effort a different payment method or try once again afterwards."

Effort the following:

  1. Cheque to see if your payment method is up to date. If it isn't, update it in the Payments center, then endeavour your purchase once more.
  2. Make certain you have plenty coin in your account for the purchase.
  3. If you're withal having problems, contact your banking concern to come across if there's a problem with your business relationship.
  4. Effort making the purchase again with a different payment method.

"Your payment was declined due to an outcome with your business relationship"

If you lot run into this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more information to comply with Eu constabulary (European customers only).

To fix the effect, try the following:

  1. Become to the Payments center.
  2. Have activeness on any errors or requests in the payments heart.
    1. You might need to verify your identity earlier yous can buy annihilation through your Google Account.
  3. Brand certain your proper noun, address, and payment information are up to date.

"Unable to procedure payment: Low menu residual"

You might not have enough funds in your account to make the payment. Check your business relationship residuum or contact your bank.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can utilise information technology over again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Side by side to the bill of fare that says "Verification needed," click Verifyand thenCharge carte.
  4. Inside 2 days, you'll find a temporary charge on your carte statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method again:

  1. Ostend which carte you lot want to verify.
  2. Cheque how long ago you lot tried to verify your card.
    • If less than 2 days: Wait upward to 2 days.
    • If more than 2 days: Bank check your card statement. You should detect a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin can't employ this card for this purchase. Try to make the purchase once again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments profile

Larn more about what to do if you temporarily or permanently closed your payments profile.

If y'all're all the same having problem, contact back up.

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